Shipping Policy
**Shipping Policy for Mumbai Aata Company**
Effective Date: [Insert Date]
At Mumbai Aata Company, we are committed to providing timely and efficient delivery of our high-quality Aata flour products to our valued customers. Below are the details of our shipping policy, which outline the shipping process, delivery times, and associated charges.
**1. Shipping Areas**
- Mumbai Aata Company offers delivery services within the following areas: [Insert delivery areas or regions].
- Delivery to locations outside our designated service area is currently unavailable. We will notify you if your delivery address is outside of our delivery area.
**2. Order Processing and Dispatch**
- **Order Confirmation:** Once your order is confirmed and payment is processed, we begin preparing your order for shipment.
- **Processing Time:** Orders are typically processed within [insert time frame, e.g., 1–2 business days] after confirmation. Please note that orders placed on weekends or holidays may be processed on the next business day.
- **Dispatch Notification:** Once your order has been dispatched, you will receive a notification via email or SMS with tracking details (if applicable).
**3. Delivery Time**
- **Standard Delivery Time:** We strive to deliver your order within [insert delivery time, e.g., 2-5 business days] from the date of dispatch. However, delivery times may vary based on factors such as traffic, weather, and unforeseen circumstances.
- **Same-Day or Express Delivery:** Same-day or express delivery options may be available for certain locations. These options will be clearly stated during the checkout process. Please be aware that additional charges may apply for expedited delivery.
**4. Delivery Fees**
- **Shipping Charges:** Delivery fees are based on the delivery location and the size of the order. Shipping charges will be calculated and clearly displayed during the checkout process.
- **Free Shipping:** We may offer free shipping promotions for certain orders or locations. These offers will be clearly communicated on our website or via promotional campaigns.
**5. Delivery Process**
- **Delivery Attempts:** Our delivery team will attempt to deliver your order to the provided address. If you are unavailable to receive the delivery, the delivery team may attempt a second delivery or contact you to arrange an alternate delivery time. In such cases, additional delivery charges may apply.
- **Incorrect Address:** It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. If the address is incorrect or incomplete, we may not be able to complete the delivery, and you may be charged additional fees for re-delivery.
**6. Order Tracking**
- **Tracking Information:** Once your order has been dispatched, we will provide you with tracking information (where applicable) to help you monitor the progress of your delivery.
- **Delivery Status:** You can check the status of your delivery by contacting our customer support team or by using the tracking details provided.
**7. Delivery Delays**
- While we make every effort to deliver your order on time, there may be instances of delays due to factors beyond our control, such as:
- Adverse weather conditions
- Traffic disruptions
- High demand during holidays or special promotions
- Unforeseen technical issues
- In such cases, we will notify you as soon as possible and work to ensure your order reaches you as quickly as possible.
**8. Missing or Damaged Items**
- **Missing Items:** If any items are missing from your delivery, please contact us within [insert time frame, e.g., 24 hours] of receiving your order, and we will resolve the issue.
- **Damaged Items:** If you receive a damaged or defective product, please notify us immediately upon delivery. We will offer a resolution, which may include sending a replacement product or issuing a refund, depending on the circumstances.
**9. International Shipping**
- Currently, Mumbai Aata Company only offers delivery within [insert service areas, e.g., Mumbai]. We do not currently offer international shipping.
**10. Customer Responsibility**
- **Receiving the Delivery:** You are responsible for ensuring that someone is available at the delivery address to receive the order. If we are unable to deliver due to your absence, additional charges may apply for re-delivery.
- **Inspection of Products:** Please inspect your products immediately upon delivery. If you notice any issues with the order, including missing or damaged items, contact us immediately.
**11. Contact Us**
If you have any questions regarding shipping, delivery status, or any other related issues, please contact our customer support team:
Mumbai Aata Company
Email: ozone.std@gmail.com
Phone: 9975799368
Address: 119 Madam Mohan Nagar Nandurbar Nashik Division Maharashtra 425412
By placing an order with Mumbai Aata Company, you agree to abide by the terms outlined in this Shipping Policy.